The Very Group’s Robyn Richards shares career advice on becoming a People Director, developing commercial HR skills and leading through AI-driven change.
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Practical ways to stand out as a retail candidate when the autumn job market gets competitive.
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Fifteen years in retail teaches you a lot that never appears on a job description.
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Why experience-led retail means retailers are hiring differently, and the roles growing fastest as customer experience becomes the differentiator.
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A September career reset helps senior leaders prepare for their next move without forcing an immediate job search.
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Legal and compliance professionals in retail are taking on more commercial influence. Learn which skills support progression in this changing career path.
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A practical guide to reading the autumn retail job market and where the opportunities are opening up.
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Samantha Matthews is Head of Marketing, UK & Ireland at New Balance. She joined the business in 2007 as a Marketing Coordinator and has spent nearly 20 years building her career from the ground up.
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AI is changing retail hiring, but it’s making human skills more valuable, not less. Here’s what to build, and how to prove it at interview.
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Across retail, ecommerce and consumer businesses, leadership expectations are evolving. Boards are looking beyond operational expertise alone.
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By this stage in your career, you’re not just weighing up a job. You’re thinking about impact, progression, leadership culture and whether the opportunity fits where you are now. Compensation still matters, but it’s part of a much wider picture.
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It’s a role that sits just below board level in many organisations, carrying a lot of visibility and a lot of responsibility. From the outside, it can look like a natural progression from area or regional management, but in reality, the shift is bigger than the title suggests.
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There isn’t a single route in, and the role itself involves far more than selecting products or predicting trends. Understanding the full retail buyer career path will give you a clearer idea of where to start and what to expect along the way.
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When people think about jobs in retail, they tend to think of in-store roles. But for many, the long-term goal sits elsewhere. Retail head office jobs offer a different kind of progression. More strategic responsibility, broader influence and, in many cases, significantly higher earning potential.
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For many people, the goal becomes progression. Not just into management, but into something broader, more strategic. That’s where head office jobs enter the picture.
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When it comes to hiring at an executive level, it’s easy to assume the conversation starts and ends with salary. And yes, it matters. Of course it does. But the reality is, for most senior candidates in retail, money is only part of the picture. Once you reach that level, the basics are already covered, and what really influences a decision is everything around it.
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There comes a point in most retail careers where the questions start to change. It’s no longer simply about the next step up, the bigger store, the broader remit, or the higher number on the paycheck. It’s about fit.
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At senior level in retail, career moves are rarely rushed. The most experienced leaders don’t scroll job boards hoping something catches their eye. They’re usually doing well where they are, leading teams, delivering results and navigating the constant pressure that comes with senior responsibility.
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At senior level in retail, career moves are rarely rushed. The most experienced leaders don’t scroll job boards hoping something catches their eye. They’re usually doing well where they are, leading teams, delivering results and navigating the constant pressure that comes with senior responsibility.
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Retail brands spend a lot of time talking about product, marketing, and customer experience. All of that matters. But behind every well-run store network, every smooth launch, and every profitable trading period, there’s usually something less visible doing the heavy lifting… operations.
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If you work in retail, chances are LinkedIn already plays a role in your career, whether you actively use it or not. Recruiters search it daily. Hiring managers check it before interviews. And opportunities often start with a profile view long before a CV is requested.
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Spend any time inside a retail head office and you’ll notice something quickly. The people who make the biggest impact aren’t always the loudest, the most technical, or the ones with the longest CV.
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There comes a point in many careers where you can feel the pull of something new. For a lot of people, that “something” is retail.
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Talking about money can feel awkward. Even in retail head office jobs, where budgets, forecasts, and commercial conversations are part of everyday life, it’s surprisingly common for people to hesitate when it comes to negotiating their own salary.
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For many retail workers, the move from store management into a head office role is one of the biggest steps in their careers. This is more than just a change in environment, it’s a shift in pace, perspective and scope
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Retail is changing faster than ever. Stores are smarter, customers are savvier, and technology is transforming how every part of the industry works. But with all that change has come something else… A widening skills gap.
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Whatever your background, a move into head office can be a brilliant step. It’s not just about what happens in stores; it’s the buying, the marketing, the finance, the people teams – all the functions that keep the operation moving and growing.
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Retail needs people, but not just any people. The right people. People with the skills, the attitude, and that intangible something that makes them a perfect fit. And once they’re in the door, they need onboarding, training, support, and development. They need to feel valued, heard, and rewarded. From recruitment and payroll to wellbeing and strategy, it’s HR that makes it all happen.
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While we often hear a lot about burnout on the shop floor, there’s a growing feeling that those in head offices are just as vulnerable to it. So, is burnout a growing challenge for retail head offices in the UK?
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There is always something happening at a retail head office. New trends to spot, products to launch, and campaigns to strategise. It’s a great environment for those who love a challenge and the buzz of making things happen.
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Being a retail manager can sometimes feel a bit like being the conductor of a busy orchestra. You’ve got all sorts of instruments, your team members, the products, the customers, the store environment, and your job is to make sure they all work in harmony.
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There is always something happening at a retail head office. New trends to spot, products to launch, and campaigns to strategise. It’s a great environment for those who love a challenge and the buzz of making things happen.
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For anyone who loves the fast pace of retail but perhaps prefers a more office-based setting, a Head Office role could be the perfect fit.
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Being a Retail Director, you think: sales reports, profit margins, key performance indicators (KPIs), and market share percentages. And yes, a strong grasp of commercial performance is absolutely fundamental.
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Each department brings its own expertise, its own targets, and its own way of looking at the business. For a senior leader, that’s the real challenge…
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The Fast-Moving Consumer Goods (FMCG) sector is a truly exciting place to build a career. It’s vibrant, innovative, and always changing, bringing us the products we use every single day, from our morning coffee to our evening snacks.
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From the newest sales associate on the shop floor to the seasoned specialist in Head Office, everyone brings unique insights.
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What was true for a Retail Director five, or even just two, years ago? Well, that’s probably not the whole story today, and it definitely won’t be in 2025. The speed of change has been relentless.
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So, you’re looking to step into a ‘Head of’ role, or perhaps you’re already operating at that level and are ready for your next big challenge.
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A retail head office isn’t just about shuffling papers. It’s the absolute nerve centre, the strategic powerhouse that keeps the show on the road.
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We all know that interviews can often feel high-pressure. That’s why our team of recruitment experts are here to advise you on how to approach your next retail interview.
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So, you’ve been working in your retail job for a while now, you know the ropes, and you’re starting to feel that itch… that itch to step up and take on more responsibility. Sound familiar?
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So, you’ve been working in your retail job for a while now, you know the ropes, and you’re starting to feel that itch… that itch to step up and take on more responsibility. Sound familiar?
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Demonstrate your understanding of omnichannel retail, data analytics, and the importance of customer experience. Show that you can drive success both online and offline.
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Most people find themselves considering a career change at some point. Retail, with its dynamic environment and customer-focused nature, can be an attractive option.
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Executive presence is a quality that enables leaders to command respect, inspire confidence, and influence others. In the retail sector, where leadership can significantly impact sales, team morale, and customer experience, developing executive presence is essential for success.
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So, you’ve been working in your retail job for a while now, you know the ropes, and you’re starting to feel that itch… that itch to step up and take on more responsibility. Sound familiar?
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Before you can land your dream retail job, you’ll need to tackle the interview process. And, in the current climate, that means navigating both virtual and face-to-face interviews – with some hiring managers opting to do both as part of their retail recruitment process.
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Love a cheeky late night clothes shop? Grabbed a last-minute gift with next day delivery? Then you’ve experienced the magic of e-commerce.
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Whether you’re a social media guru, an e-commerce expert, or you’re a whizz at SEO strategies, you’ll likely know that digital marketing jobs are incredibly sought after at the moment.
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As a retail recruitment agency, we’ve spent a lot of time sifting through CVs (like, a lot). So it’s only fair to say that we’re pretty clued up on the fact that a strong CV can be the difference between candidates securing an interview and being overlooked.
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Ever walked into a retail store, and been completely wowed by the displays? That would be the hard work of a visual merchandiser.
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Zoom has become more and more common for interviews, and it’s important to be prepared to make a great impression.
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Jobs in retail are fast-paced, fun and rewarding. But many retail professionals eventually find themselves looking for new challenges and opportunities to grow their careers beyond the shop floor.
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When applying for a job, your CV is your first chance to make an impression with your potential employer. And at the very top of that CV? Your personal statement.
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So, you’re aiming for that dream role – maybe it’s a store manager job in Manchester, or perhaps you’ve got your sights set on retail head office jobs in London.
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Thinking about a career change? Maybe you’re looking for a role with more customer interaction, a faster pace, or simply a fresh start. Whatever your reasons, retail could be the perfect fit. But you might be wondering, “Do I have the right skills for a retail job?”
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So you fancy a career in retail buying. It’s fast-paced, dynamic and brimming with challenges – the good kind that ignites your passion and fuels your ambition.
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It’s never just a job, is it? Especially when it comes to being a Retail Store Manager. It’s about leading a team, smashing targets, and creating a shopping experience that customers will rave about.
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Let’s be honest, a job in retail isn’t just about folding clothes and helping customers find the perfect pair of shoes (though we all know the satisfaction of a killer sale). It’s about passion, ambition, and yes, earning a salary that reflects your skills and hard work.
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So, you’ve been crushing it at work. You’re exceeding targets, taking initiative, and being the dream employee. Now, there’s just one thing missing: that well-deserved promotion.
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No one can deny it – the world of luxury retail is super appealing. It’s a world brimming with exquisite craftsmanship, where impeccable customer service is a given, and prestigious brands reign supreme.
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Thinking of stepping up your retail career? Perhaps you can picture yourself leading a team of store managers, driving sales across multiple locations, and making a real impact on a retail brand’s success.
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Love working on a busy shop floor and the satisfaction of helping customers find exactly what they need? We know the feeling – in-store retail roles offer a unique energy and a real sense of connection with the customer.
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Thinking about a fresh start? Maybe you’re picturing yourself on a buzzing shop floor, chatting with customers and coming up with clever ways to boost those sales figures.
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Set your sights on a career in retail? Whether it’s the buzz of the shop floor or the strategic challenges of head office jobs that excite you, landing that perfect role starts with a successful interview.
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Understanding your worth is key in retail (and honestly, any job). That’s why salary negotiation is a necessary skill for any retail professional, from those starting their careers to seasoned managers looking for new challenges.
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Ah, retail. It’s fast-paced, it’s dynamic, and it’s brimming with opportunities, especially if you’re just starting your career.
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Whether you’re a seasoned store manager looking for a fresh challenge or a budding retail star climbing the ladder, LinkedIn can be your secret weapon.
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We’ve walked the shop floor, know the thrill of a busy Saturday, the challenge of hitting targets, and the true satisfaction of working as part of a high-performing team. Now, as specialists in retail recruitment, we’re seeing some exciting trends in the UK job market.
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As specialists in hiring in retail, our team of recruiters knows the industry inside and out. We’ve been there, done that, and we’re here to share the secrets to acing that interview.
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Your CV is your first impression with recruiters and hiring managers. It’s your chance to grab the attention of the top brands you’ve got your eye on, so you need to be sure to showcase why you’re the perfect fit for their team.
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Behind the scenes is a whole army of people in a wide range of retail head office jobs who makes sure every store (online and physical) can get on with the business of serving customers.
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If you’re thinking about a career change, or you’re gearing up for a promotion, you might be wondering if a store manager role is the right fit for you.
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The thing with preparing for a director interview is that you’ve been here before. This won’t be your first exec-level interview. The things that served you well when you were aiming for promotion to regional manager or head of department will still be effective.
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Why work in luxury retail? What are the first steps in getting a luxury retail job? And which luxury brand is best to work for? Here’s the ZD take.
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What is it that makes a great head of department? If you were to sum it up in a single sentence, we reckon it’s this: a great HoD is great at helping others be the best they can be.
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Wondering how to start a career in marketing? Read our ZD guide written by our marketing recruitment specialist, Rob.
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It’s one thing to have an ambition to become a store manager. It’s another to actually do it. In this ZD Guide, we’ll explore the steps to advance your career and become a store manager.
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It’s always good to have a plan for what’s next. If your plan is a career in the retail industry, you might already have your sights set on being a store manager. But what comes after that?
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Whether it’s a graduate retail analyst job or a role in retail management, what are the key things to remember in getting the graduate CV right? Here’s the ZD Guide.
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What types of retail manager jobs are there? Why do managers matter? And what are the essential skills every retail manager should have?
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Some skills aren’t just valuable in retail, they’re valuable everywhere. Which means you don’t have to have worked in retail to develop them…
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So how did the interview go? If your honest answer is that you’ve no idea, you’re not alone. That’s how lots of people feel. But think back. There may be signs that you’ve smashed it.
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Who offers the highest salaries in retail? And what sort of salary can you expect if you’re looking for buying and merchandising, luxury fashion or retail head office jobs?
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There are lots of elements to marketing, which is why digital marketing jobs are so wide-ranging. How do you get started as a marketer? Here’s the ZD guide.
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How do you become an HR specialist in retail? How do you get started? What qualifications do you need? In our latest retail career guide, we explain…
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What do retail buyers do? How do you become one? And how easy is it to get retail buyer jobs. In our latest retail career guide, we explain…
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What does a job as a retail buyer entail? How do you get your first retail buyer job, and where could your retail career take you after that?
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There’s a big season ahead and you’re going to need the right people in place to make it a success. So how do you make seasonal recruitment work for your business?
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There’s a big season ahead and you’re going to need the right people in place to make it a success. So how do you make seasonal recruitment work for your business?
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There’s a big season ahead and you’re going to need the right people in place to make it a success. So how do you make seasonal recruitment work for your business?
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You’ve already made an impact on the shop floor. But how do you progress to retail management? Here’s our guide to taking the next step in retail
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We started our sustainability journey by planting trees. Now we’re sending them (and plants and flowers) to our clients, candidates and partners.
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Prepping for the big interview? Here are the questions you’re likely to face, with some tips on answering many of them.
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People person? We’ve got just the career for you. A Career in Human Resources Every organisation needs people. Scratch that. Every organisation needs the right people, people who bring not just the right mix of skills or experience, but that certain something that makes them a perfect fit. Once they’ve been hired, they need onboarding,
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We’ve written before about how to nail the virtual interview and how to overcome your interview nerves. But what should you avoid saying or doing at the interview? Here’s our guide to 10 no-nos you’ll want to stay well clear of. Classic Interview Mistakes Mistakes #1 – Arriving late “The trains were on strike –
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The CV is a work of genius. Now, you (probably) just need to pair it with a great cover letter. But why do you need a cover letter? And how do you write one?
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You already have a CV. It’s pretty much the same one you’ve been using for the past few years, give or take a tweak or two. But is it doing the job for you?
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The interview’s looming and the nerves are starting to jangle. So how can you keep yourself calm and ensure that come to the interview, you’re able to perform? We asked Team ZD for their top tips. Control what you can A great part of the fear of an interview comes from not knowing what to
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We asked you what traits are most important in your recruitment agency. Here’s what you told us. Not long ago, we ran a LinkedIn poll where we asked our followers a simple question: what trait matters most in your recruiter? It was an anonymous poll, so we can’t be certain of the split between respondents
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…and 5 ways they’re helping shoppers too. We know what you’re thinking: just five? It’s a fair point. Since the cost-of-living crisis became this country’s most unwelcome thing since the last unwelcome thing, retailers have done what they always do. They’ve stepped up and made a difference in the lives of staff and customers in
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It may be a huge deal for you now. Redundancy always is. But when it comes to talking about redundancy on your CV or at an interview, it doesn’t have to be the elephant in the room… Being made redundant can have a lasting effect on you. It can make you nervous about it happening
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Want a career in retail? Zachary Daniels explores the first steps that can help you lock in success.
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Every day, our recruiters are helping candidates at all levels prepare for the big interview.
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The software’s installed. The Wi-Fi is working. You’ve tested your webcam and done all the rest of your pre-interview setup. Now there’s just the small matter of the interview itself. No need to worry though – we’ve got your back. An interview isn’t a lottery. It doesn’t (generally) come down to the luck of the
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Your retail job interview is almost here. But before you get down to the serious business of showing your interviewer(s) just how perfect you are for the role, there are a few technical checks to make to ensure everything goes without a hitch… Once upon a time, back when in-person interviews were all there was,
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