Every online customer journey is shaped by hundreds of decisions.
How customers discover a brand.
What they see when they arrive.
How easily they find the right product.
What encourages them to buy.
And what brings them back again.
From acquisition and online trading through to conversion, CRM and retention, Digital and Ecommerce teams influence every stage of that journey.
At Zachary Daniels, we help Retail, Consumer and Ecommerce businesses recruit the people who turn digital experiences into commercial growth.
Whether you’re strengthening an established ecommerce team, investing in a new digital channel or appointing a senior leader to drive transformation, we help you find people who fit your business model, your culture and your ambition.
Finding someone with the right job title is relatively easy.
Finding someone who can deliver within your business is much harder.
An Ecommerce Manager working for a £20m DTC brand may have a very different remit from someone with the same title in a £200m omnichannel retailer. One may own everything from site content and trading through to customer acquisition. The other may lead a large specialist team with responsibility for multiple markets and significant online revenue.
That’s why we never recruit purely against a job title.
Before beginning any search, we want to understand:
Only then do we begin identifying talent.
Many of the strongest Digital and Ecommerce professionals aren’t actively applying for jobs. They’re already growing online revenue, improving customer journeys and leading transformation within successful businesses.
Our role is to identify them, understand what motivates them and introduce only the people genuinely worth your time.
Because you don’t need more CVs.
You need the right shortlist.
The right career move should give you more than a new job title.
It might mean greater ownership of the online channel, more investment in technology, access to better data or the opportunity to lead a transformation programme.
For some people, it’s joining a fast-growing digital-first brand.
For others, it’s helping an established retailer modernise its ecommerce capability.
The right move looks different for everyone.
That’s why we take the time to understand what you’ve delivered, what you want to build next and the kind of environment in which you’ll do your best work.
Whether you’re moving into your first Ecommerce Manager role, stepping into digital leadership or looking for a new specialist opportunity across CRM, Performance, Trading or Digital Product, we’ll give you honest advice and introduce opportunities where your experience can make a genuine impact.
Digital and Ecommerce teams work closely together, but each discipline has a different focus.
These titles are often used differently from one business to another.
Understanding the actual responsibility behind the title is essential to finding the right person.
Digital and Ecommerce teams are continuing to evolve as businesses place greater emphasis on profitable online growth.
Across Retail, Consumer and Ecommerce, we’re seeing several clear trends:
Understanding these trends helps businesses attract stronger talent and gives candidates a clearer view of where the market is heading.
For current benchmarks, explore our Marketing, Digital & Tech Salary Guide.
marketing, digital & tech salary guide
Our specialist team brings together extensive recruitment experience across Ecommerce, Digital Trading, Performance Marketing, CRM, Marketplaces and Digital Leadership.
Working exclusively across Retail, Consumer and Ecommerce businesses gives us a clear understanding of how digital teams are structured, how responsibilities differ between brands and what strong performance looks like at every level.
We understand the difference between maintaining an established online channel and building one from the ground up. We also understand that transformation requires more than technical knowledge; it takes commercial judgement, influence, resilience and the ability to bring people with you.
Whether you’re recruiting an Ecommerce Executive, building a specialist digital team or appointing a board-level Digital Director, you’ll be working with people who genuinely understand the market.
We’re proud to support businesses ranging from fast-growing digital-first brands to established omnichannel retailers and global consumer organisations.
Our experience spans Fashion, Beauty, Lifestyle, Sportswear, Home, Grocery, FMCG and specialist retail, supporting individual appointments as well as wider team growth and digital transformation.
Some of the clients we’ve partnered with:
Ecommerce Director • Digital Director • Head of Ecommerce • Head of Digital • Ecommerce Manager • Ecommerce Lead
Head of Digital Trading • Digital Trading Manager • Online Trading Manager • Ecommerce Trading Manager • Ecommerce Executive • Online Merchandiser
Head of Performance Marketing • Head of Acquisition • Performance Marketing Manager • Acquisition Manager • Paid Media Manager • SEO Manager • Affiliate Manager
Head of CRM • CRM Manager • Loyalty Manager • Lifecycle Marketing Manager • Email Marketing Manager • Retention Manager
Head of Marketplaces • Marketplace Manager • Amazon Manager • TikTok Shop Manager • Marketplace Executive • Social Commerce Manager
Digital Product Director • Head of Digital Product • Digital Product Manager • Product Owner • UX Manager • CRO Manager • Website Manager
Not sure how a role should be scoped or where it sits within your wider digital structure? Our Job Description Templates and Salary Guide are useful places to start.
A leading British fashion retailer needed a Digital Director to accelerate ecommerce growth and lead digital transformation.
Using targeted market mapping and executive search, Zachary Daniels delivered a high-quality shortlist within two weeks. The successful candidate joined from a comparable retail brand and is now leading the business’s digital transformation programme.
The result:
From high-growth digital-first businesses to established omnichannel retailers, we have recently supported senior appointments across Ecommerce, Acquisition, Digital Trading and Customer Leadership.
Each search has required a different approach, from finding hands-on leaders able to build capability from the ground up to identifying experienced executives who can influence at board level and lead complex transformation.
This breadth gives our team a strong view of where the best talent sits, what candidates expect and how digital leadership requirements are changing.
Salaries vary depending on business size, online revenue, team responsibility, location and whether the role includes marketplaces, international growth or wider digital ownership.
Explore our Digital & Ecommerce Salary Guide for current market benchmarks.
Absolutely. Many digital skills transfer successfully across sectors, particularly where candidates have experience of comparable business models, customer journeys, platforms or growth challenges.
The key is understanding which experience is genuinely transferable and where specialist category knowledge is important.
Strong Ecommerce leaders combine commercial judgement with digital expertise.
They understand customers, trading performance, technology and data, but they can also influence senior stakeholders, build capable teams and turn strategy into measurable results.
The right balance will depend on whether the business needs growth, transformation, optimisation or all three.
Yes. Alongside Ecommerce and Digital Trading, we recruit across CRM, Loyalty, Retention, Performance Marketing, Acquisition, Marketplaces, Social Commerce, UX, CRO and Digital Product.
Yes. Our dedicated Marketing & Brand team recruits across Brand, Communications, Content, Campaigns and Marketing Leadership.
Explore our Marketing & Brand Recruitment page to learn more.
Digital Product can sit within Ecommerce, Digital or Technology depending on the structure of the business.
Our Digital & Ecommerce and Technology teams work together to ensure each role is supported by the most relevant specialist network.
Whether you’re appointing your first Ecommerce Executive, strengthening an established digital team or hiring a Digital Director to lead transformation, we’d love to help.
You may already have an active vacancy, or you may simply want to understand the market, benchmark salaries or discuss how Digital and Ecommerce teams are evolving.
Either way, speak to the Zachary Daniels team. We’re always happy to share what we’re seeing.
Explore our latest Digital & Ecommerce opportunities or send us your CV to start a confidential conversation with our specialist team.
Albert House, 256-260 Old St, Shoreditch, London, EC1V 9DD
Spaces Lewis Building, Bull Street, Birmingham, West Midlands, B4 6AF
Riverside Court, Chester Road, Warrington, Cheshire, WA4 6AR
204-206 Bath Street, Glasgow, G2 4HW
Forsyth House, Cromac Street, Belfast, BT2 8LA
We take pride in understanding your business needs through industry knowledge. Whether you need professionals in fashion retail, e-commerce, or traditional store management, our tailored approach ensures that we find the right candidates for your needs.