Growing Online Brands Recruitment
SPECIALIST RECRUITMENT FOR GROWING ECOMMERCE & DTC BRANDS
Growing an online brand takes more than a great product and a strong website. You need the people who can turn demand into sustainable growth.
Zachary Daniels helps ecommerce, direct-to-consumer (DTC) and digitally led consumer brands recruit the talent they need to grow. From performance marketing and ecommerce trading to product, supply chain, finance and senior leadership, we understand the different functions that make an online business work.
Whether you’re building your first specialist team, bringing expertise in-house or preparing for your next stage of growth, we’ll help you find the right people.
RECRUITMENT THAT KEEPS PACE WITH YOUR ONLINE BUSINESS
Online businesses can grow quickly. But as sales increase, the people and skills you need often change just as fast.
What worked when you were a small team might not work when you’re managing several product categories, selling across multiple channels or expanding internationally.
Your founder might still be overseeing marketing. Your ecommerce team might be stretched across trading, customer experience and analytics. Or your supply chain might be struggling to keep pace with demand.
Eventually, the business needs more specialist expertise.
That’s where we come in.
We help growing online brands identify and recruit the people who can take responsibility for critical functions, strengthen existing teams and build the structure needed for the next stage.
From founder-led to specialist-led
As businesses grow, founders and senior leaders can’t continue managing every function themselves.
We help recruit the specialists and leaders who can take ownership of ecommerce, marketing, operations, finance and other areas of the business.
Bringing expertise in-house
Outsourced agencies and partners can be valuable when you’re getting started. But as your business develops, you might decide to bring performance marketing, ecommerce trading, creative, customer experience or other capabilities in-house.
We can help you find people with the experience to build and lead those functions.
Scaling without losing what makes you different
Growth often brings more structure, processes and people.
Finding candidates who bring the right experience while understanding your brand, customers and culture is just as important as finding somebody with the right technical skills.
Hiring for the business you’re becoming
The person you need today should also make sense for where you’re going next.
We look beyond the immediate vacancy to understand how the role fits into your wider plans.
THE TALENT BEHIND A GROWING ONLINE BRAND
A successful online business needs more than ecommerce expertise.
Marketing creates demand. Trading converts it. Buying and product teams make sure there’s something customers want. Supply chain gets orders delivered. Finance protects margin. And customer experience gives people a reason to come back.
Our specialist recruitment teams cover the functions behind that performance.
Digital & Ecommerce
From Ecommerce Managers and Heads of Ecommerce to digital trading, CRM, conversion rate optimisation and marketplace specialists.
We recruit people who understand how to improve online performance and turn traffic into customers.
Marketing & Brand
Performance Marketing Managers, Paid Media Specialists, Brand Managers, CRM professionals and senior marketing leaders.
The people responsible for reaching customers, building brand awareness and creating demand.
Marketing & Brand
Digital & Ecommerce
Buying & Merchandising
Buyers, Merchandisers, Demand Planners and category specialists who understand product performance, stock availability and commercial decision-making.
Product, Design, Technical & Wholesale
Product Developers, Designers, Technical Managers and commercial specialists who help bring products to market and develop ranges that customers want.
Product, Design, Technical & Wholesale
Supply Chain & Logistics
Supply Chain Managers, Logistics Managers, Inventory Specialists and operational leaders who keep products moving as order volumes increase.
Finance & Accounting
Finance Managers, Financial Controllers, Commercial Finance professionals and Finance Directors who can support growth while maintaining visibility over costs, cash flow and profitability.
HR & People
Talent Acquisition, HR Business Partners, People Managers and HR Directors who can help growing businesses recruit, develop and retain their teams.
Technology, Data & IT
Data Analysts, Business Intelligence specialists, technology leaders and systems professionals who support the infrastructure and insight behind a growing online operation.
And when your business needs support across several functions, we can bring the relevant specialists together rather than treating each vacancy as an entirely separate search.
WHY RECRUITMENT FOR GROWING ONLINE BRANDS IS DIFFERENT
Online-first businesses face hiring challenges that aren’t always the same as those of established retailers.
Finding people who understand ecommerce performance
Experience in a large retail business doesn’t automatically translate into a smaller, digitally led brand.
You might need somebody who understands customer acquisition costs, conversion rates, retention, product margins and how those measures affect wider commercial performance.
We look at what candidates have actually delivered, not just the brands they’ve worked for.
Balancing strategic thinking with hands-on delivery
A growing business might need a Head of Marketing who can develop the strategy but is equally comfortable getting involved in campaigns.
Or an Ecommerce Director who can lead a team while still understanding the detail behind trading performance.
We help you identify candidates who suit the size, structure and maturity of your business.
Competing for specialist digital talent
Experienced ecommerce, CRM, paid media and digital trading professionals are relevant to a wide range of employers.
Understanding what motivates those candidates, and what makes your opportunity attractive, is an important part of reaching them.
Building teams around commercial growth
Recruitment needs to make sense commercially.
Hiring too early can create unnecessary costs. Hiring too late can put pressure on existing teams and limit growth.
We help you understand the talent available and how different appointments could support your business priorities.
Finding people who fit your brand
Online brands often have a distinct identity, customer community and way of working.
The right candidate needs to understand that, whether they’re joining your marketing team, leading operations or taking responsibility for the wider business.
FROM PURE-PLAY ECOMMERCE TO OMNICHANNEL RETAIL
Not every online brand stays online-only.
Some businesses begin selling through marketplaces or wholesale partners. Others open pop-ups, showrooms or permanent stores. Established ecommerce brands may develop an entirely new physical retail operation.
That changes the people you need.
You might be recruiting your first Head of Retail, building a store management team or finding leaders who understand how online and offline channels work together.
Our experience across both ecommerce and physical retail means we can support that transition without you having to find a completely different recruitment partner.
If you’re planning your first physical location, our New Store Openings service can help you build the team around it.
RECRUITMENT ACROSS ONLINE RETAIL & CONSUMER MARKETS
Growing online brands operate across a wide range of product categories, each with its own customers, commercial challenges and talent requirements.
Our specialist recruiters understand the markets behind the businesses they’re recruiting for, including:
Whether you’re an established ecommerce retailer or a growing DTC brand, we’ll help you find people who understand your market and the customers you’re trying to reach.
OUR APPROACH TO RECRUITMENT FOR GROWING ONLINE BRANDS
Every online business grows differently. We build the recruitment approach around your priorities rather than assuming every ecommerce brand needs the same team.
1. Understand your business and growth plans
We start by understanding your products, customers, sales channels, team structure and where you’re trying to take the business.
That helps us understand what the role needs to achieve, not just the responsibilities on the job description.
2. Identify the skills you need
Sometimes the next hire is obvious. Sometimes the business knows it needs additional capability but hasn’t decided exactly what that looks like.
We can help you understand the different candidate profiles available and how they might fit your requirements.
3. Search beyond active applicants
Our recruiters use established networks, direct search and proactive outreach to reach relevant candidates, including people who aren’t actively looking for another job.
4. Assess experience and commercial impact
We look at what candidates have delivered, the environments they’ve worked in and how their experience relates to your business.
That could mean understanding their contribution to ecommerce revenue, customer acquisition, operational efficiency, team development or wider commercial performance.
5. Manage the recruitment process
From introductions and interviews through to feedback, offers and notice periods, we keep communication clear and the process moving.
6. Support your next stage of growth
One hire might lead to an entirely new function. A small team might become a larger department.
As your requirements develop, we can continue supporting the business across different functions and levels of seniority.
SUPPORTING ONLINE BRANDS AT EVERY STAGE
You don’t have to be a particular size or at a particular stage to work with us.
Building your first specialist team
Perhaps your founder is still managing marketing, ecommerce or operations alongside everything else.
We can help you identify and recruit the people who can take ownership of those areas.
Growing an established ecommerce business
As your online sales increase, you may need stronger leadership, more specialist capability or additional people to support existing teams.
We recruit across the functions that allow established online businesses to keep developing.
Expanding into new channels
Moving into marketplaces, wholesale, international ecommerce or physical retail can create entirely new hiring requirements.
Our specialist teams can support those changes as your business develops.
Scaling your wider organisation
Sometimes the challenge isn’t a single vacancy. It’s building the management structure, specialist teams and internal capability needed for a much larger business.
For businesses experiencing rapid growth, our Startup & Scaleup Recruitment service provides recruitment support specifically around the challenges of scaling.
And where you need additional recruitment capacity working closely with your internal team, our Embedded Recruitment service may be a better fit.
startup & scaleup recruitment solution
WHY ZACHARY DANIELS?
Growing online brands need recruiters who understand more than job titles.
They need people who understand the relationship between marketing, ecommerce, product, operations and the wider commercial performance of the business.
Our specialist teams recruit across these functions every day, giving us insight into the skills, experience and candidate expectations within each market.
We take the time to understand what makes your business different, what you’re trying to achieve and the kind of person who will succeed in your environment.
And because we’re employee-owned, the people representing your business have a genuine stake in the service they provide.
Whether you’re recruiting your first Ecommerce Manager or building an entire leadership team, we’ll help you find people who can make a difference.
Frequently Asked Questions
What is ecommerce recruitment?
Ecommerce recruitment focuses on finding professionals who help businesses sell products and services online. This includes ecommerce trading, digital marketing, CRM, analytics, marketplace management and senior digital leadership, alongside the wider commercial and operational roles that support an online business.
Can Zachary Daniels help us recruit for a growing DTC brand?
Yes. We recruit for direct-to-consumer and ecommerce businesses across digital, marketing, product, buying, supply chain, finance, HR and leadership functions. We can support individual specialist appointments or recruitment across several teams.
What roles do you recruit for online brands?
We recruit roles including Ecommerce Managers, Heads of Ecommerce, Digital Trading Managers, Performance Marketing Managers, CRM Managers, Buyers, Merchandisers, Product Developers, Supply Chain Managers, Financial Controllers and senior business leaders.
Can you help us build an ecommerce team from scratch?
Yes. Whether you’re establishing your first dedicated ecommerce function or building a larger team, we can help you understand the talent available and recruit the relevant specialists and leaders.
Do you recruit senior ecommerce and DTC leadership roles?
Yes. We recruit senior appointments across ecommerce, marketing, commercial, operations and wider business leadership. The right candidate profile will depend on the size, structure and growth plans of your organisation.
Can you help us bring marketing or ecommerce expertise in-house?
Yes. If you’re moving work away from external agencies or suppliers, we can help you recruit the specialists needed to establish that capability internally. This could include performance marketing, CRM, digital trading, creative or ecommerce management.
Can you help an online brand open its first physical store?
Yes. Our recruitment expertise covers both ecommerce and physical retail. We can support your move into stores by recruiting retail leadership, store management and wider operational teams.
Do you recruit for online brands outside London?
Yes. We recruit across the UK and can also support international hiring requirements. The recruitment approach will depend on the role, location and availability of relevant candidates.
Can you recruit several ecommerce and head office roles at once?
Yes. Our specialist recruiters cover multiple business functions, allowing us to support several vacancies as part of a wider recruitment project. For businesses requiring ongoing or dedicated recruitment support, we can also discuss alternative recruitment models.
GROWING YOUR ONLINE BUSINESS? LET’S TALK.
Whether you’re making your first specialist hire, building a new department or strengthening your leadership team, tell us what you’re working towards.
We’ll help you understand the talent available and find the people who can support your next stage of growth.
LOOKING FOR YOUR NEXT ECOMMERCE OR DTC ROLE?
From growing online brands to established ecommerce businesses, we recruit opportunities across digital, marketing, product, operations and leadership.
Explore our latest vacancies or send us your CV for a conversation with one of our specialist recruiters.
Looking to recruit? Get in touch with your local office below...
London Office (South East)
16 Great Chapel St, London, W1F 8FL
Birmingham Office (Midlands)
Spaces Lewis Building, Bull Street, Birmingham, West Midlands, B4 6AF
Warrington Office (North West)
Riverside Court, Chester Road, Warrington, Cheshire, WA4 6AR
Glasgow Office (Scotland)
204-206 Bath Street, Glasgow, G2 4HW
Belfast Office (NI & ROI)
Forsyth House, Cromac Street, Belfast, BT2 8LA
We take pride in understanding your business needs through industry knowledge. Whether you need professionals in fashion retail, e-commerce, or traditional store management, our tailored approach ensures that we find the right candidates for your needs.
