Looking for a Retail Career Change?

Most people find themselves considering a career change at some point. Retail, with its dynamic environment and customer-focused nature, can be an attractive option. The good news is that your existing experience, even if it’s not directly in retail, can be valuable in getting you through the door.

Identifying Transferable Skills

The first step in leveraging your experience for a retail career change is to identify your transferable skills. These are the skills and abilities that can be applied across different industries and roles.

Communication Skills

Strong communication skills are essential in retail, where you’ll be interacting with customers and colleagues daily. If you have experience in sales, customer service, or any role that requires you to communicate effectively, this is a valuable asset.

Customer Service Skills

If your background involves any form of customer interaction, you’ve likely developed customer service skills. This could include active listening, problem-solving, and the ability to handle difficult situations, all of which are highly relevant in retail.

Sales and Persuasion

Experience in sales roles is directly transferable, but consider other roles where you’ve had to persuade or influence others. This could include pitching ideas, negotiating, or even internal stakeholder management.

Organisation and Time Management

Retail often requires juggling multiple tasks and working in a fast-paced environment. If you have experience in project management, administration, or any role that demands strong organisation and time management, highlight these skills on your CV or application.

Teamwork and Collaboration

Most retail roles involve working as part of a team. Emphasise any experience where you’ve collaborated with others to achieve a common goal.

Problem-solving

Retail can present unexpected challenges, from dealing with customer complaints to resolving operational issues. Showcase your ability to think on your feet and find solutions.

Tailoring Your CV and Cover Letter

Once you’ve identified your transferable skills, it’s time to tailor your CV and cover letter to highlight their relevance to retail.

Focus on Achievements

Instead of simply listing your responsibilities in previous roles, focus on your achievements. Use action verbs and quantify your results whenever possible.

Use Retail Keywords

Research the retail roles you’re interested in and identify the key skills and qualities employers seek. Incorporate these keywords into your CV and cover letter.

Highlight Customer-Facing Experience

Even if your previous role wasn’t explicitly customer-facing, think about any aspects that involved interaction with clients, customers, or the public. Emphasise these experiences.

Demonstrate Your Passion for Retail

In your cover letter, explain why you’re interested in a career change to retail. Show enthusiasm for the industry and the specific company you’re applying to.

Gaining Retail Experience

While your transferable skills are valuable, gaining some direct retail experience can further strengthen your application.

Part-time or Temporary Roles

Consider taking on a part-time or temporary retail role to gain experience and demonstrate your commitment to the sector.

Volunteering

Volunteering in a retail setting can also be a good way to gain experience and develop your skills.

Online Courses

There are many online courses available that can provide you with a foundation in retail principles and practices.

Networking in the Retail Industry

Networking can be a powerful tool for finding opportunities and gaining insights into the retail sector.

Attend Industry Events

Attend retail industry events and conferences to meet people and learn about the latest trends.

Connect on LinkedIn

Use LinkedIn to connect with people working in retail and join relevant groups.

Informational Interviews

Reach out to people working in retail and ask if they’d be willing to have an informational interview to discuss their career paths and offer advice.

Addressing Concerns

When changing careers, you may encounter concerns from potential employers. Be prepared to address these proactively.

Explain Your Reasons for Changing Careers

Clearly and concisely explain why you’re making a career change to retail. Focus on your passion for the industry and your long-term goals.

Highlight Your Commitment

Emphasise your commitment to building a successful career in retail and your willingness to learn and grow.

Focus on Your Value

Reiterate the value you bring to the role through your transferable skills and experience.
Changing careers to retail is achievable with the right approach. By identifying your transferable skills, tailoring your application, gaining relevant experience, and networking effectively, you can successfully leverage your existing experience and embark on a rewarding retail career.

For help in navigating your career change and finding the right retail opportunities, talk to us.