Job Description Template:
Head of Retail Operations

Position: Head of Retail Operations
Location: [City], [Region]
Position Type: Full-time
Department: Retail
Reports to: [Name/Role]

About Us

[Company Name] is a leading retail brand dedicated to [briefly describe your company’s mission or vision]. Renowned for delivering exceptional products and services, we are seeking an accomplished and strategic Head of Retail Operations to lead and optimise our retail footprint.

About the Role

As the Head of Retail Operations at [Company Name], you will play a pivotal role in shaping and executing the overall strategy for our retail locations. You will lead a team of regional managers, ensuring operational excellence, and driving the success of our retail stores.

Key Responsibilities:

• Develop and execute strategic plans for retail operations to align with overall business objectives.
• Lead and mentor a team of regional managers, providing guidance and support to achieve operational goals.
• Collaborate with cross-functional teams to ensure the integration of retail strategies with other business functions.
• Monitor and analyse key performance indicators (KPIs) to assess the performance of individual stores and the overall retail operation.
• Drive initiatives to improve sales performance, reduce costs, and enhance operational efficiency.
• Conduct regular store visits to assess operations, provide feedback, and identify areas for improvement.
• Work closely with the Director of Operations to communicate region-specific needs and contribute to the overall business strategy.
• Participate in the recruitment, training, and development of regional managers and other operational staff.
• Oversee inventory management, merchandising strategies, and address any operational challenges.
• Ensure compliance with health and safety regulations, industry standards, and company policies.
• Analyse market trends, customer behaviour, and competitor activities to identify opportunities for growth.

Qualifications and Skills

• Proven experience in a senior retail management role, preferably as a Head of Retail Operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with retail operations, including inventory management, sales strategies, and customer service.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.

Person Specification

We are seeking a dynamic and results-oriented individual with a passion for leadership and operational excellence. The ideal candidate will possess the following attributes:

• Leadership: Proven ability to lead and inspire teams across multiple locations.
• Communication: Excellent verbal and written communication skills.
• Team Collaboration: Ability to work well in a team and contribute to a positive work environment.
• Adaptability: Flexibility to adapt to changing priorities and operational requirements.

What’s in It for You

• Competitive salary and benefits package.
• Access to [specific perks, training, or additional benefits your company provides].
• Opportunities for professional development and career advancement within a reputable retail brand.
• A positive and collaborative work environment.

Joining [Company Name] as the Head of Retail Operations means being a key player in shaping the success of our retail division. We offer competitive compensation, opportunities for career growth, and a supportive work environment where your contributions are valued and recognized.

Customise this template to fit your specific company details and requirements.