Job Description Template:
Floor Manager

Position Title: Floor Manager
Location: [City], [Town]
Position Type: Full-time
Department: Retail
Reports to: [Name/Title]

Company Description

[Company Name] is a dynamic and customer-focused retail establishment committed to delivering an exceptional shopping experience. We are currently seeking a motivated and experienced Floor Manager to join our team and contribute to the success of our retail operations.

Job Description

As a Floor Manager, you will be responsible for ensuring the smooth and efficient operation of the sales floor. You will lead a team of retail associates, fostering a positive and customer-centric environment. Your focus will be on optimising sales, maintaining visual merchandising standards, and ensuring excellent customer service.

Team Leadership:

• Supervise and motivate retail associates on the sales floor.
• Lead by example in delivering excellent customer service and promoting a positive team culture.

Sales and Customer Service:

• Achieve and exceed sales targets through effective team management and sales strategies.
• Handle customer inquiries, resolve issues, and ensure customer satisfaction.

Visual Merchandising:

• Oversee the layout and visual presentation of merchandise on the sales floor.
• Ensure adherence to company standards for product placement and visual aesthetics.

Inventory Management:

• Monitor and manage stock levels on the sales floor.
• Assist in stock replenishment and merchandising to optimise sales opportunities.

Operational Excellence:

• Collaborate with the Store Manager to implement and enforce operational procedures.
• Conduct regular store audits to ensure compliance with company policies and standards.

Team Development:

• Assist in recruiting, training, and onboarding new team members.
• Provide ongoing coaching and support to enhance the skills and performance of the retail team.

Customer Experience:

• Ensure a welcoming and positive shopping environment for customers.
• Handle escalated customer concerns or complaints with professionalism and efficiency.

Qualifications

• Previous experience in a retail management role, with a focus on floor management.
• Strong leadership skills and the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Proven track record of achieving and exceeding sales targets.
• Knowledge of visual merchandising principles and retail operations.
• Ability to multitask and prioritise in a fast-paced retail environment.

Additional Information

Joining [Company Name] means becoming part of a collaborative and customer-centric team. We offer competitive salaries, opportunities for career growth, and a positive work environment where your contributions are valued. If you have a passion for retail and leadership, we invite you to apply and contribute to the success of our store.

[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is a generic template and can be customised to align with the specific needs and values of your company.