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Better CX: How grocery retail can evolve post-lockdown

What our clients say:

29th July 2020

Six months since the pandemic began, Covid-19 has forced evolution by necessity in grocery retail.

Before lock-down, the rise of discount retailers, online retailing and digital disruptors like Amazon were already pressuring incumbent grocers to digitally transform their offerings. Amazon’s acquisition of Wholefoods in 2017 was a major catalyst for the global FMCG market and triggered a flurry of activity in the sector. The emergence of major deals since, including Alibaba’s investment of £2.9Bn into Asia’s largest supermarket chain and Target’s $550m acquisition of delivery platform Shipt, have shown that the “platformification” of grocery was already well underway.

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What our clients say:

I worked with Zac during my role as HR Director at Crawshaws, meeting him several times face-to-face and speaking on the phone more frequently. Zack is an attentive listener and always tried to accommodate my requests, even when they were slightly left-field. I judge Zac to be open and honest in character and I would welcome the opportunity to work with him again.

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Kerry Rose rocked my professional path! I couldn’t help but notice in her approach the support, care, and push you would receive from a best friend or a parent. She taught me some valuable lessons, which I will cherish, and encouraged me to take a long overdue step up in my career. Thank you Kerry! (Kerry Rose – Feb 2020)

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